Refund policy

We want you to be happy with your Pretty Gurlz Hustle purchase. Please review our return policy before placing your order.

Apparel Returns
Eligible apparel may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, with tags attached (if applicable), and in their original condition.

Body Care & Personal Care Products
For health and hygiene reasons, opened or used body-care and personal-care products are not eligible for return or exchange. This includes shea butter, soaps, fragrance oils, and other personal-care items.

Business Starter, Bulk & Customized Orders
Business starter packages, bulk orders, customized products, private-label products, and personalized orders are final sale once production has begun.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

How to Request a Return
To request an eligible return, contact us at Prettygurlzhustleenterprise@gmail.com with your order number and details about your request. Items returned without prior authorization may not be accepted. If your return is approved, return instructions will be provided by email. Items sent back without first requesting a return will not be accepted. Please do not send any items back before receiving return authorization and instructions from us.

Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions
For questions regarding returns or refunds, contact us at Prettygurlzhustleenterprise@gmail.com.